Read these before booking your first ride
TricyRide runs on mutual trust. Riders depend on students showing up on time. Students depend on riders arriving promptly. Violations trigger automatic strikes and suspensions that cannot be immediately reversed.
Only request a ride when you are physically ready to leave or within 2 minutes of your pickup location. Booking while still in your room wastes riders' time.
When you receive the flashing "YOUR RIDER IS HERE" alert, a countdown timer starts on your dashboard. Come out immediately — if the timer runs out before you board, a strike is automatically issued and the rider is released. Do not keep your rider waiting.
Before boarding, show your rider the 4-digit code on your dashboard. Never board a tricycle without verifying the code — this protects both you and the rider.
You can pay via your TricyRide wallet (topped up in advance) or directly to the rider in cash. Choose your payment method when booking. Wallet payments are deducted automatically when you board. If paying cash, pay the rider the correct amount before leaving the tricycle. Do not underpay or leave without paying — this affects riders' livelihoods and may result in a strike.
You may cancel while your ride is in "pending" status. Once a rider has accepted and is en route, cancellation will be treated as a no-show and may result in a strike.
Each student is allowed one TricyRide account. Creating multiple accounts to bypass strikes or suspensions will result in permanent bans on all linked accounts.
Group Ride requires every member to have their own active ride pass with rides remaining. You cannot add a friend on your pass — each person needs their own (Starter ₦150 · 2 rides, Standard ₦250 · 4 rides, or Monthly ₦900 · 16 rides).
Once you call back to accept a booking, get to the pickup point as quickly as you can. Do not accept a booking if you cannot arrive promptly.
Call the TricyRide number to signal arrival only when you are physically at the pickup location. Signalling early starts the student's boarding timer prematurely.
Ask each student to show their 4-digit code before allowing them to board. Only passengers linked to your booking should be in your tricycle.
Do not overcharge passengers. Riders who are repeatedly reported for overcharging will be investigated and may be removed from the platform.
Do not accept a new booking while passengers are on board or while a current trip is still active. Close the current trip first.
Strikes are issued automatically by the system when timing rules are violated. They can also be issued manually by an admin after investigating a reported incident. Your current strike count is always visible on your dashboard.
| Count | Status | What happens |
|---|---|---|
| Strike 1 | Warning | Orange warning banner on your dashboard. No booking restriction yet. |
| Strike 2 | Final Warning | Yellow banner: "One more strike will suspend your account for 7 days!" |
| Strike 3 | Suspended | Account suspended for 7 days. Cannot book or receive rides. Exact reactivation date shown on dashboard. |
Verbal abuse, harassment, or threats toward riders or students will result in immediate permanent suspension without appeal.
Only use the "Report no-show" option if a rider genuinely did not arrive. False reports are investigated and may result in a strike against the person who filed them.
Your account is personal. Do not share your phone or login access with anyone. You are fully responsible for all activity that takes place on your account.