Support & FAQ

Go to the Register page, enter your full name and a valid Nigerian phone number. You'll be logged in immediately — no email or OTP required. The whole thing takes under 60 seconds.

There are three ride passes, and none of them expire:

Starter — ₦150 — unlocks 2 shared rides.

Standard — ₦250 — unlocks 4 shared rides. Great for regular weekly riders.

Monthly — ₦900 — unlocks 16 shared rides. Best value for daily riders.

A ride pass doesn't cover the cost of your rides — it's what gives your account access to book on TricyRide. You still pay the fare to your rider directly — cash or wallet — every time you ride. All new accounts also get a 7-day free trial with unlimited access, so you can try TricyRide before paying anything.

Yes! Every new account gets 7 days free with unlimited rides. No payment required to get started — just register and you can book immediately.

Pay by card or instant bank transfer, powered by Monnify. Your ride pass activates automatically the moment payment goes through — no waiting, no manual approval.

No. TricyRide works entirely in your browser — Chrome, Safari, any browser on any phone. No download, no storage used. You can tap "Add to Home Screen" to create a shortcut that feels like an app.

Shared Ride groups you with 1–3 other students heading to the same destination. You wait a short time while the system builds a group. It's the most affordable option and is covered by the rides on your ride pass.

Full Seat means you book the entire tricycle for yourself. A rider is dispatched immediately — no waiting, no other passengers. You pay the rider the fare directly, in cash or from your wallet.

Group Ride lets you and up to 3 friends book one tricycle together. You enter each friend's registered phone number — the system checks they all have an active ride pass with rides remaining before confirming.

During peak hours (7–9am and 1–4pm), Shared Rides are typically matched within 3–5 minutes. Full Seat and Group Rides send a rider notification immediately.

You receive an SMS with the rider's full name, tricycle colour, plate number and a 4-digit trip code. Your dashboard also updates in real time with a flashing yellow alert when the rider arrives.

The trip code is a 4-digit number shown on your dashboard and sent to the rider. When they arrive, they ask for your code to confirm you are their assigned passenger.

Yes — while your ride is still "pending" (before a rider accepts), you can cancel from your dashboard at no penalty. Once a rider has accepted, cancelling may result in a strike.

Your ride pass doesn't cover the cost of the ride itself — it grants your account access to book on TricyRide, up to its ride count: Starter (₦150 · 2 rides), Standard (₦250 · 4 rides), or Monthly (₦900 · 16 rides), none of which expire. Each time you ride, you pay the fare directly to your rider — cash or wallet.

Monnify activates your pass automatically within seconds of payment. If it's still inactive after 5 minutes, contact us with your payment reference and we'll resolve it immediately.

Ride passes are non-refundable once activated. If there was a duplicate charge or payment error, contact us within 48 hours with your transaction details.

A strike is a penalty for violating platform rules — e.g. not boarding within 3 minutes of rider arrival, or cancelling after a rider is dispatched. 3 strikes = 7-day suspension.

Come to your pickup point promptly when you get the arrival alert. You have 3 minutes to board. Only book when you are physically ready to leave.

Contact us via the Contact page immediately. An admin will review your case and reverse the strike if it was incorrectly issued.