Support & FAQ

Go to the Register page, enter your full name and a valid Nigerian phone number. You'll be logged in immediately — no email or OTP required. The whole thing takes under 60 seconds.

There are two plans:

Basic — ₦250/week — up to 4 ride requests per week. Great for students who ride a few times a week.

Pro — ₦800/month — unlimited ride requests for 30 days. Best value for daily commuters.

All new accounts also get a 2-day free trial with Basic plan limits so you can try TricyRide before paying anything. You pay the rider their fare directly in cash when you board — TricyRide only collects the subscription fee.

Yes! Every new account gets 2 days free with Basic plan limits (up to 4 rides). No payment required to get started — just register and you can book immediately.

Two options: Paystack (card, bank transfer, USSD — activates instantly) or direct bank transfer (upload your receipt, admin activates within a few hours during working hours).

No. TricyRide works entirely in your browser — Chrome, Safari, any browser on any phone. No download, no storage used. You can tap "Add to Home Screen" to create a shortcut that feels like an app.

Shared Ride groups you with 1–3 other students heading to the same destination. You wait a short time while the system builds a group. It's the most affordable option and is covered entirely by your monthly subscription.

Full Seat means you book the entire tricycle for yourself. A rider is dispatched immediately — no waiting, no other passengers. You pay the rider the full fare in cash directly.

Group Ride lets you and up to 3 friends book one tricycle together. You enter each friend's registered phone number — the system checks they all have active subscriptions before confirming.

During peak hours (7–9am and 1–4pm), Shared Rides are typically matched within 3–5 minutes. Full Seat and Group Rides send a rider notification immediately.

You receive an SMS with the rider's full name, tricycle colour, plate number and a 4-digit trip code. Your dashboard also updates in real time with a flashing yellow alert when the rider arrives.

The trip code is a 4-digit number shown on your dashboard and sent to the rider. When they arrive, they ask for your code to confirm you are their assigned passenger.

Yes — while your ride is still "pending" (before a rider accepts), you can cancel from your dashboard at no penalty. Once a rider has accepted, cancelling may result in a strike.

No. Your subscription covers all bookings — ₦250/week on Basic (up to 4 rides/week) or ₦800/month on Pro (unlimited). You pay the rider their normal fare in cash when you board. TricyRide only processes the subscription payment.

Paystack activates automatically within seconds. If inactive after 5 minutes, contact us with your payment reference and we'll resolve it immediately.

Bank transfer activations are done manually within a few hours during working hours. If it has been more than 24 hours, contact us with your receipt.

Subscriptions are non-refundable once activated. If there was a duplicate charge or payment error, contact us within 48 hours with your transaction details.

A strike is a penalty for violating platform rules — e.g. not boarding within 10 minutes of rider arrival, or cancelling after a rider is dispatched. 3 strikes = 7-day suspension.

Come to your pickup point promptly when you get the arrival alert. You have 10 minutes to board. Only book when you are physically ready to leave.

Contact us via the Contact page immediately. An admin will review your case and reverse the strike if it was incorrectly issued.